Family Learning Organization

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Frequently Asked Questions (FAQ)

Returning Tests


What items must be returned?

All tests, examiners manuals, and student bubble sheets must be returned. The packing list included with the order shows check marks for items that must be returned.

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Who pays the return postage?

You are required to pay the return postage for the materials. The cost of the tests includes the S&H fee to send the materials to you.

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Can I return them via FedEx or UPS?

Yes, you can return the materials using a service other than the Post Office. For returning via FedEx or UPS please use the following address:

Family Learning Organization
37 E. Cozza Drive
Spokane, WA 99208

For sending via the U.S. Postal Service please ensure the materials are mailed to:

Family Learning Organization
P.O. Box 1750
Mead, WA 99021

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What if the test was not used?

All items that are check marked on the included packing list must be returned, regardless if the test was completed or not. For any unused tests that are returned for any reason, FLO Testing Service will refund the cost of the test minus a $10 restocking fee.

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Family Learning Organization
PO Box 1750
Mead WA 99021-1750
509-467-2552 or 800-405-8378
Fax: 509-467-5274
Mon. - Fri. 7 a.m. - 3 p.m. PST Closed all major holidays
*During the months of March - July hours are 7 a.m. - 4 p.m. PST

Copyright © 1997-2019 Family Learning Organization -- All Rights Reserved